Frequently Asked Questions

How Long Does It Take to Make my Custom Product?

Processing times for our custom products vary based on product, processing times can be found here

How Long Does Shipping Take?

Processing times for our custom products vary based on product, processing times can be found here

How Do I Track My Package?

Once your tray is made and ready to ship, you will receive your tracking number via email.  The tracking numbers are assigned before they are sent out by USPS, so allow some time after receiving it to check its location.  It may take a couple days or more after receiving the tracking number before a package moves from it's origin.

If you are unable to locate the email, please check your email spam/junk folder in case your email settings filter the emails.  Search your email for "Custom Rolling Tray".

What Can I Design?

Design whatever you want, just don’t break copyright law or use any pornography, violence, or propaganda.

What If I Don’t Have Any Graphics?

Try our free graphics in Steps 1 and 2 of our design tools!

Where is my Order Confirmation?

Once you submit order, you will receive an email with your order confirmation.  If you are unable to locate the email, please check your email spam/junk folder in case your email settings filter the emails.

How Do I Wash The Trays?

Soap and water.  Don’t put them in the dishwasher, just in case.  Don’t ASH On them with hot ash, as it can burn the finish.

What Is Your Return Policy?

Since each custom tray is made special for you, we can’t restock them once they’re made.  Thus, all custom sales are final.  If you find a defect with your tray, on the other hand, please contact us with a photo of the issue.