Have a Common Question?
For Questions like:
“How long does my order take?”
“How long does shipping take?”
“How do I track my order?”
& other common questions about our products and services.
Try Our Frequently Asked Questions First!
Already Tried Our FAQ?
Try one of these options below to get in touch with us via support tickets or live chat.
Try Our Live Chat!
Chat with us right here on this website (fastest)
Chat With Us Live!
Use the chat icon (bottom right corner of the screen) to chat with us live. Best time to reach us is 10am – 5pm PST.
How to Chat Live With Us
Click the blue “chat with us” chat icon in the bottom right corner of the screen. Select “Chat with a Live Agent” to begin a chat or to continue an old one.
Live Chat Availability
We are generally online between 10am and 5pm PST. However, we also might be busy in the shop making and shipping out trays! If we’re not available right away, we will respond later. Check back again later for a response. Your chat should be saved as long as you use the same web browser and do not clear your cache.
Support Tickets via Email
Open a Support Ticket – we will respond via Email.
Open a Support Ticket
Create a new message to our support team that you will be able to reference and check status on in the future.
No Login Required to Submit a Ticket
You do not need any login to submit a ticket. You will receive an email notification when we respond to your tickets, and you can respond to our notifications from your email.
Log In to Check Ticket Statuses
Logins to our Support system is independent from logins to our main website and store. Logging in is only required to check your past ticket statuses if you do not receive and reply to our emails.