Shipping & Production Times

One of a kind rolling trays made individually.

How Long Does It Take to Make my Custom Product?

There are two parts to your custom order: the processing + production time, and then the shipping time.  Processing times for our custom products vary based on product.  

Processing/Production Times:

  • Custom Rolling Trays: 2-4 weeks
  • Glass Custom Rolling Trays: 2-10 business days
  • LED Custom Rolling Trays: 2-8 business days
  • (Note: The date you placed your order counts as day zero.)

* Processing times may vary depending on any issues with your design / graphics, or our current order volume.

NOTE: We will ship all products in 1 shipment once the full order is complete.  For example, if you order a Custom Rolling Tray and a Custom LED rolling tray, the LED rolling tray will ship with your classic rolling tray once both products are processed and produced.  You will receive an email the tracking information for your full order.

 

How Long Does Shipping Take?

 

How do I know when my order will arrive?

To get an estimate of when your order will arrive, take your order date (day zero), add noted processing time, then add the estimated shipping time to determine when your order is estimated to arrive.

For example if you order a custom glass rolling tray on a Monday (day zero). the 1st day of processing is Tuesday, then add 2-10 business days from that date, plus standard shipping time.

 

How Do I Track My Package?

Once your tray is made and ready to ship, you will receive your tracking number via email.  The tracking numbers are assigned before they are sent out by USPS, so allow some time after receiving it to check its location.  It may take a couple days or more after receiving the tracking number before a package moves from it’s origin.

If you are unable to locate the email, please check your email spam/junk folder in case your email settings filter the emails.  Search your email for “Custom Rolling Tray”.