PLEASE READ THE FOLLOWING SHIPPING POLICY CAREFULLY. ANY USE OF OUR WEBSITE OR PURCHASES OFF OF OUR WEBSITE WILL CONSTITUTE ACCEPTANCE OF THE SHIPPING POLICY AND TERMS.
These Shipping Policies (“Shipping Policies”, “Shipping Policy”) apply to all uses you (“You”, “User”, “Customer”, “Customer Order”) may make of Company (“Company”, “Seller”, “Custom Rolling Tray”) website (the “Site”) including, but not limited to any: the use of Company Site and/or product customization service/s (“Service”), use of the shopping cart and ordering service, as well as use of any of our products. By utilizing the Site and/or Services provided by Company, User agrees to all terms outlined in the Company Shipping Policy.
1 Shipping
1.1 Shipping Time
All shipping times are estimates based on information provided by shipping carriers; shipping estimates and times will vary based on various factors such as, but not limited to, peak season, inclement weather, natural disasters, etc. As such, Company cannot guarantee an exact delivery arrival date so please order early and/or upgrade your selected shipping method to an expedited shipping method.
1.2 Shipping Carrier Delays
All shipping times are estimates based on information provided by shipping carriers; shipping estimates and times will vary based on various factors such as, but not limited to, peak season, inclement weather, natural disasters, etc. As such, Company cannot guarantee an exact delivery arrival date so please order early and/or upgrade your selected shipping method to an expedited shipping method.
1.3 Refusal of Package/Delivery and/or Returned Package
User is responsible for any costs incurred as a result of Refusal of Package/Delivery and/or Returned Package; including, but not limited to, the cost to ship the order back and forth until delivered to User, additional shipping fees, additional packaging fees, etc. and the cost will be docked from store credit, if available/applicable, or invoiced to User if remaining store credit balance is less than the incurred costs related to the Refusal of Package/Delivery and/or Returned Package.
For Domestic Orders, Reship fee must be paid by User within 14 days of the date of the returned package/s or by the date provided by company customer service team, whichever date is sooner, or the package will be marked as unclaimed/unresponsive and will be disposed of. For International Orders, Reship fee must be paid by User within 5 days of the date of the returned package/s or by the date provided by company customer service team, whichever date is sooner, or the package will be marked as unclaimed/unresponsive and will be disposed of.Payment of reship fee must be confirmed prior to Company reshipping package.
If reship fee is not paid within 14 days for domestic packages, or 5 days for international packages, or by the date provided by company customer service team, whichever date is sooner, the User’s returned package/s will be marked as unclaimed/unresponsive and will be disposed of and will no longer be eligible to be reshipped.
1.4 Invalid and/or PO Box Addresses
User is responsible for providing a valid and non-PO Box shipping address at the time of purchase. User is responsible for any costs incurred as a result of providing an Invalid, outdated, and/or PO Box shipping address for said order (including, but not limited to, the cost to ship the order back and forth, packaging fees, etc.) and the cost will be docked from store credit, if available and applicable, or invoiced to User if remaining store credit amount is less than the incurred costs.
1.5 Return Shipping
User is responsible for any applicable return shipping cost and the cost will be docked from store credit, if applicable, or invoiced to User if remaining store credit amount is less than incurred costs.
1.6 Shipping Charges, Taxes, and Fees
User is responsible for all Shipping Charges, Taxes, and Fees to ship order to User provided shipping address. User will be invoiced for any additional and/or remaining charges to ship to User provided address. Company reserves the right to not ship the User order until the remaining shipping costs payment has been verified by Company.
1.7 International Shipping and Customs Charges, Taxes, and Fees
Company is not responsible for any miscellaneous international customs fees or taxes. Some orders may incur additional customs or import duty tax charge beyond what User has already paid for through the Company Site. Company is unable to control additional International customs charges and they will vary based on country and location. The customer is solely responsible for all additional taxes and fees. Your order cannot be returned to the sender and Company will not pay the custom fees on your behalf.
User is responsible for all Shipping and Customs Charges, Taxes, and Fees to ship order to User’s international shipping address and will be invoiced for any additional charges. Company reserves the right to not ship the User order until the remaining shipping costs payment has been verified by the Company.
If a package is held by customs, User is responsible for working with Customs and/or the respective agency to obtain the package; User is responsible for abandoned packages due to refusal of package/shipment or due to User’s failure to pay the related International Shipping and Customs Charges, Taxes, and Fees for the order.
2 Shipping Insurance / Package Protection
Company offers shipping insurance / package protection via Route. Route is a third party shipping insurance / package protection provider which offers package protection to company’s customers. Customer has the option to purchase shipping insurance at checkout to add package protection to their order..
If customer opts not to purchase shipping insurance with their order at time of checkout / purchase, customer waives the right to make any claims to company regarding their order shipment.
Detailed information on Route Package Protection Policies and coverage can be found here: https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Package-Protection-Policies
2.1 Lost and/Or Stolen Package/s
In the rare event of a lost or stolen package, Company is not liable. If customer opts not to purchase shipping insurance with their order at time of checkout / purchase, customer waives the right to make any claims to company regarding their order’s shipment.
If customer opted in and purchased Route Package Protection / Route Shipping insurance with their order, then please contact Route for further assistance regarding your regarding Lost and/Or Stolen Package/sas well as to submit a claim.
Information on Route Package Protection Policies regarding Lost and/Or Stolen Package/s can be found here: https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Package-Protection-Policies
Information on how and when to file a Route claim can be found here: https://shoppers.help.route.com/hc/en-us/articles/6027109569943-How-and-When-to-File-an-Order-Issue
2.2 Shipping Damage
During processing, shipping, and customs if applicable, occasionally products will be damaged. We do inspect each order before it ships out to you. As soon as your order is received, please inspect it for damages.
If customer opted not to purchase shipping insurance with their order at time of checkout / purchase, customer waives the right to make any claims to company regarding their order shipment.
If customer opted in and purchased Route Package Protection / Route Shipping insurance, then please contact Route for further assistance regarding Shipping Damage as well as to submit a claim.
Information on Route Package Protection Policies regarding Shipping Damage can be found here: https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Package-Protection-Policies
Information on how and when to file a Route claim can be found here: https://shoppers.help.route.com/hc/en-us/articles/6027109569943-How-and-When-to-File-an-Order-Issue
3 Right to Update Provision/s
If any part of these Shipping Policies is held to be invalid or unenforceable, Company reserves the right to update and superseded any provision/s using a corrected and enforceable provision most closely matching the intent of the original provision and the remainder of the policies will continue in effect.
